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| Back to SecuRemote |
SecuRemote users are getting the error "Could not validate the certificate used by gateway 163.246.2.254 at site Emory Healthcare". To resolve the problem, SecuRemote users will need to update the Emory Healthcare site using the instructions below.
We apologize for the inconvenience this problem has caused. During the firewall upgrade last night (Wed, Nov. 5), the certificate key of the firewall could not be transferred to the new machine's address so we had to use a new certificate key. The good news is that we now have a load-balancing, fault-tolerant firewall cluster in place. If one firewall goes down, we don't lose connectivity, and we no longer have to have a firewall downtime to perform upgrades or maintenance.
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Updating the SecuRemote site
Note: You must have administrative rights to your PC to make these changes. Please contact your desktop support person if you do not have the necessary permissions to install/update software on your computer.
1) Make sure you are connected to the Internet
2) Left-click the SecuRemote icon located in the systray.
The systray is located on the Start menu bar to the right-hand side of the
screen. The SecuRemote icon looks like an envelope with a gold key. Left-clicking
the icon will bring up the SecuRemote window.
3) In the SecuRemote window, right-click the icon labeled "Emory Healthcare"
(Note: you may have labeled your Emory Healthcare site differently. For example,
yours may be listed as the IP address 163.246.2.254...just be sure you select
the Emory Healthcare site if you have more than one site defined in SecuRemote.)
4) In the selection window, click "Update Site".
5) Click the "Update" button.
6) Click OK.
7) You may close the SecuRemote window and should now be able to connect to Emory Healthcare.
Updating the site will resolve the problem for the majority of our SecuRemote users. However, if updating the site does not resolve the problem, you may need to delete the Emory Healthcare site and recreate it. Step by step instructions for recreating the site are located at
https://support.emory.org/secure/update.html
Please note that you must use your SecuRemote login ID and password to access this web page.
Finally, if recreating the site does not resolve the problem, you may need to reinstall SecuRemote to ensure you have the latest version. Instructions and the latest version of SecuRemote software are available at
https://support.emory.org/secure/
Please note that you must use your SecuRemote login ID and password to access this web page.
If you have any questions, please contact the 8HELP Call Center at 404-778-4357.
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| Questions or problems
regarding this web site should be directed to webmaster@emory.org. Copyright © 2000 Emory Healthcare. All rights reserved. Last modified: Thursday May 01, 2003. | |